Every Binley's Database is supplied under a licence agreement. This is a signed contract which sets out how and for what period of time you can use the data within a Binley's Database.
The licence is typically set for a period of 6 months or 1 year, but we can licence users for 1,2 or 3 mailings for example.
In order to ensure you are kept informed as to the progress of your licence agreement, we will contact you approximately 8 weeks before your licence is due to expire.
Customers are advised that using the data outside of an agreed licence agreement can lead to prosecution.
When will I receive my invoice?
All invoices are sent out separately via our accounts office and should arrive a few days after receiving your goods.
How do you ensure that the information supplied is processed correctly?
Accurate information is the lifeblood of Binley's. Once the reverified and updated information for a particular directory/database has been gathered, the keen eyes and fingertips of our Data Capture department set to work. This team of dedicated professionals proofs all the information before and during data entry.
A stringent data verification programme is then instigated by our Data Services department. At this stage, a final proof of each entry is made to ensure each part of an organisation's information is accurate to the best of our knowledge and that no key information has been omitted.
If I give you my organisation's details, will I receive mail which is not relevant to me?
We obtain information directly from the organisations that appear within our entire product range.
Any details that appear within our directories and online modules cannot be used for mailing purposes.
However, information is licensed to commercial companies in the form of tailor-made databases and mail addresses. These commercial organisations only hope to mail contacts with a potential interest in a specific product.
It is in the interest of our clients to target their audience effectively and not to bombard the wrong people with what might be seen as 'junk mail'. In fact, it can be argued that 'junk mail' is often mail which has been sent to the wrong person i.e. someone with no interest in a product.
When our clients are seeking to licence a database, we hope to ensure that they are best advised which contacts would be most interested in their products and services. This free consultation service helps to significantly increase the likelyhood that contacts receive mailings that would be of genuine interest to them within a professional capacity.
How do you obtain your contact information?
We have a dedicated research department which, over a rigorous rolling programme, corresponds with every organisation on our database. By liaising directly with key members of each organisation contained within our directories and databases at regular intervals, we can ensure the highest level of accuracy.
Typically, we issue specific contacts at each organisation with relevant contact detail forms which they complete. If we do not receive a form, our research team promptly collect the necessary information over the telephone.
Shall I save my binleysonline log-in details by clicking the tick box?
If you are sure that you have typed in your name and password correctly, you can put a 'tick' in the "Save my Log in" box. This saves an instruction (cookie file) to your computer so that next time you access binleysonline.com you will automatically bypass the log in screen. Please ensure you type in the correct details when performing this function. If you have made a mistake, please contact Customer Services immediately.
How do I search for People, Organisations or Documents?
Simply click on the relevant button on the top binleysonline banner, or find the correct "General search" on the navigation bar on the left hand side. This will take you to a page containing the main search options. For more details access the online User Guide, by clicking on the question mark button on the right-hand side or the "help" link at the bottom of the page.
How do I access the Help Files?
The binleysonline Help Files are regularly updated, fully annotated guides specifically catered to every individual page. To access information regarding the particular page you are currently viewing, click on the question mark button on the top right hand side of the binleysonline banner. To access the complete user guide, either click on the "User Guide" option on the navigation bar or click on the "help" link at the bottom of the page.
Where can I find my Saved Searches?
The saved searches are no longer all displayed on the homepage. You can access them in their own individual page by clicking on the relevant link on the navigation bar.
How do I best search for people in England/English organisations only?
binleysonline data is structured in such a way that England-wide searches are best performed by selecting all regions in England. Selecting 'England' only will retrieve a smaller number of results!
How do I search for hospitals?
You can search for hospitals by entering the name of the hospital, or simply the word 'hospital', within the locality field. The locality field will search across several lines of an organisation's address, retrieving all those containing 'hospital'.
How do I display items from the Personal Directory on the home page?
The function has been modified to allow you to choose which organisations, documents and people appear on the personal homepage. Simply enter the particular page in the personal directory and ensure the "Display on Homepage" box is ticked.
Can I save binleysonline.com as a Favourite or Bookmark the page?
Yes, it is possible to save www.binleysonline.com as a favourite or bookmark this page but you should ensure you add/save it before you log in. If you have saved the page after you have logged in, you may see the message "Your log in has expired". To clear this message, you will need to remove your favourite/bookmark, log back on to www.binleysonline.com and re-enter you user name and password.
Please contact Customer Services if you are in doubt.
How can I print a page in binleysonline?
Printing pages can be achieved via the print option on your web browser. You can either press the 'Print' button from the tool bar or select 'print' from the file drop down menu. Windows Explorer allows you to print either part or all of the page (frame). Select the required option from the 'Print Frame' section (within File, Print).
How can I print a document once I have downloaded it as a tiff file?
Once you have downloaded a tiff file, it should be saved in a destination of your choice and can then be opened in a package on your hard-drive such as 'Imaging'. Imaging is a standard windows package that can read tiff files. Use the print functions in this package to print off pages of your document. For more information on printing and searching documents, look for the '?' help buton on binleysonline.
What if my binleysonline user name and password are not accepted?
It could be that the user name or password you are typing is not correct. Firstly, you should re-enter carefully, making sure you have not, for example, mistaken a 1 for an I.
Please also remember that there should be an underscore _ between your first and second name.
Contact Customer Services if the problem persists.
Do you provide training?
Yes. Training is provided in the following areas: * How to use binleysonline * Understanding the NHS Courses range from an hour to a full day, complexity depending in the client's requirements. A fee is generally chargeable; however, training services can be negotiated into the client's contract with Binley's. Contact John Chater on 01268 495600 to discuss your training requirements.
How can I get access onto binleysonline?
binleysonline is a subscription-based website. Customers subscribe to those modules that are of interest to them. For more information on which modules are available, click on 'Online Modules' under the Binley's Products menu. Prior to becoming an online subscriber, each customer must sign a licence agreement created by our Reference Sales team, call 01268 495600 or email sales@binleys.com.
How can I advertise to the NHS?
Binley's have a range of advertising mediums suited to all budgets and sales messages. From the highly acclaimed Directory of NHS Management through to Binley's NHS Guide, and everywhere in between, we have the ability to help you target both the market and decision makers you want to reach - from Chief Executives to General Practitioners, Computer Managers to Head of Estates.
What is database marketing?
Database marketing is promoting your products or services to a clearly defined target audience selected from an electronic catalogue of prospects. It can involve direct mail or telephone campaigns and is an exceptionally effective and labour saving marketing method.
What is the difference between database & mailing lists?
A mailing list will comprise of a specific contact list specified by the client. The data will be supplied on disk, or as a set of labels, containing mailing fields only i.e. salutation, initial, surname, jobtitle, organisation name, address 1,2,3, town, county, postcode. The license agreement permitting a set number of mailings only, i.e. 1 or 2 or 3 etc.
A database is essentially a list of contacts in an electronic format. The list will comprise of a specific contact list specified by the client. The data will be supplied on disk, with a designated number of free updates, (depending on the dataset required by the client), and will contain our full field structure. Database license agreements can be tailored to client's requirements, but in general would be for either a 6 or 12 month period. The license agreement will allow multiple mailing or telemarketing campaigns throughout the term of the license.
What is mail sort?
Mailsort 1, 2 & 3 are available and are equivalent to 1st, 2nd and 3rd class post. A postal service discount can be offered but mailings will be subject to specific weight, size and volume specifications. Discounts of 8-32% are achievable.
How can I have my mailing fulfilled?
Mailings can be fulfilled either by machine or hand fulfilment. Machine fulfilments will be subject to certain specifications but any size, shape or volume of hand fulfilments can be completed.
Will my local library have a copy of Binley's?
Binley's is available through a few local libraries but is not distributed currently to all locations.
Where does the name Binley's come from?
The name Binley's comes from one of the original directors of Beechwood House Publishing Ltd. It was derived from the surname of the director and is the brand name that Beechwood House Publishing Ltd uses for its products and services.
Can I buy your directories in bookshops?
Binley's is not available in high street bookshops but is available via selected Book Agencies. Please call 01268 495600 for details.
What exhibitions or events do you attend?
Binley's exhibits at various events around the UK yearly. We regularly exhibit at the following: National Association of Primary Care Conference, National Association of Theatre Nurses, the NHS Confederation, Royal College of General Practitioners and the National Institute of Clinical Excellence. See the events section on our website to see where and when we will be exhibiting this year.
How many NHS Trusts & PCT's are there?
There are 260 NHS Trusts and currently 303 PCTs. However, as part of the Department of Health reconfiguration the number of PCTs will reduce to 152 in October 2006.
Can you please provide me with the full name of your abbreviations in the salutation field in your Local Government databases?
Please find below the full name of Binley's Local Government abbreviations of the salutations in alphabetical order as follows:
ACC - Assistant Commissioner
ACFO - Assistant Chief (or County) Fire Officer
ACO - Assistant Commissioner Officer
ADO - Assistant Divisional Officer
A/Supt - Acting Superintendent
CFO - County Fire Officer/Chief Fire Officer
Cllr - Councillor
Comm - Commander (or Commissioner)
DAC - Divisional Assistant Commissioner
DC - Division Commander
DCC - Deputy Chief Constable
DCFO - Deputy Chief Fire Officer
DI - Detective Inspector
DO - Divisional Officer
GFCO - Group Fire Control Officer
SDO - Senior Divisional Officer
SO - Senior Officer
STO - Station Officer
Suboff (or SUBO) - Sub Officer
What are ETMS & CRM systems?
These systems support the sales and marketing efforts by automating key sales force processes as a minimum and joining up all customer facing business functions as a maximum. Binley's provide the customer information "engine" for such systems in the healthcare and pharmaceutical markets, and are able to work with all the leading providers.
